100% MONEY-BACK GUARANTEE

We are confident in our study-based, scientifically developed products and their effectiveness.

And we want you to be too!

That's why we give you a 100% money-back guarantee on every product - no ifs or buts . So that buying SOHA products leaves no room for doubt. This is part of our confidence, which you also give us by buying our products.

So what can happen in the "worst" case:
You order our products and then realize that you don't need them, and we'll refund your money. Anytime, no ifs or buts. Just contact us and we'll give you a full, 100% hassle-free refund.

What is very likely to happen:
Our valuable active ingredient complexes will help you because they are not only based on studies and developed with our international experts, but are also recommended personally for you.

To benefit from our 100% money back guarantee, please note that:

• the product must not be completely empty.
• When returning multiple packages of the same product, only one package may be opened in order to receive a refund for all products.
• You have to bear the return costs and we cannot refund shipping costs.
• the refund of the purchase price will be processed via the payment method you used for your order. (Postage costs are excluded)
• the money-back guarantee can only be applied once per customer and per product.
• the 14-day right of withdrawal remains unaffected.

 
Contact for returns: support@soha.de

cancellation policy

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (SOHA GmbH, Leopoldstrasse 31, 80802 Munich, Germany, support@soha.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to Dialog Marketing D&S Service- und Beratungsgesellschaft mbH (Auf der Hub 4, 76307 Karlsbad, Germany) promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) – To SOHA GmbH, Leopoldstrasse 31, 80802 Munich, Germany, support@soha.de – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if notification is on paper) - Date (*) Delete as appropriate.